Here you'll find answers to some of the most commonly asked questions. Follow the links to take you to the relevant sections. If you have a query not already answered below, send it to us here and we'll get back to you within 2 working days.
/ SIZES AND SERVINGS
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The dimensions mentioned in the size guide refer to the dimensions of the cake top. For round cakes it refers to the diameter of the cake top. For square cakes it refers to the sides of the cake top
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The height of single tier cakes varies between 4 inches and 7 inches depending on the size, filling and decorations. Double barrel and two-tier cakes will be taller
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Regular sized cakes have 3 layers of cake and 2 layers of filling
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Tall cakes have 5 layers of cake and 4 layers of filling
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Double Barrel cakes have 6 layers of cake and 4 layers of filling
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All Two-Tier cakes have 4 layers of cake and 3 layers of filling in each tier
/ BENTO
5 inch round, 2 layer cake
Servings - 2 to 4
/ 4, 6 AND 8 INCH SINGLE TIER CAKES
/ DOUBLE BARREL CAKES
/ TWO-TIER CAKES
/ WHEN AND HOW TO ORDER
If you’re short on time and need something quick, check out our 2 Day Menu. It offers simple, yet beautiful designs and pared down customization options to allow for a faster turn around time.
IMPORTANT - Please place your order before12 noon EST for pick-up in 48 hours. Orders placed at or after12 noon will be available for pick-up 72 hours or later.
If you have 7 days or more for your event, you can pick from our Custom Menu. The possibilities are endless and you get to design every little detail of your dream dessert.
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Fill out the Custom Order Form with all the relevant information
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Describe customization details in the comments section such as theme of the event, color schemes required and other design details
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You can then email us the rest of the event details and even attach pictures for reference
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If you only have a general idea of what you're looking for and would like help with conceptualizing and finalizing the design, we can help you come up with a plan for your cake/dessert
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All the custom design details of the cake/cupcake/macarons and the cost of your order will be discussed over email
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Once all the details have been finalized, you will receive an order confirmation email that mentions the date, time and total cost of your order as well as the address for pick-up
/ HOW TO PAY
For desserts ordered form our 2 Day Menu, payment is due in full at the time of placing your order. You will receive the pick-up address in your order confirmation email.
For desserts ordered from our custom desserts menu
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Once the order details have been finalized you will receive an invoice with your order confirmation email for 50% of the total order amount. This payment is due as soon as your receive your invoice and secures your spot on our calendar
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You will receive an invoice for the rest of the payment which is due 5 days before your order date
/ ORDER PICK-UP
Pick-up of all orders will be from our location in Ballantyne.
For orders placed from our 2 Day Menu, the pick-up address will be included in the order confirmation email.
For custom orders the pick-up address will be sent to the email on the order form 2 days before order due date if the order has been paid in full.
/ CANCELLATIONS AND REFUNDS
Creating a custom dessert for you, from scratch, involves multiple steps that include ordering inventory, planning, designing and baking. For this reason, orders placed from our 2 Day Menu cannot be refunded.
Orders placed from our custom menu can be cancelled up to 7 days before the order due date and will be eligible for a full refund.
Custom orders canceled 5 to 6 days before the due date will be eligible for a 50% refund of the total order cost.
Cancellations which happen within 5 days of the order due date cannot be refunded.
/ ALLERGEN POLICY
Little Miss Muffin is committed to using high quality ingredients. All desserts on the menu are made fresh and from scratch without the use of preservatives or stabilizers. The use of artificial flavors and colors is kept to a minimum and wherever possible fresh ingredients are used for both flavor and color in all the baked goods.
Little Miss Muffin is a certified home bakery. Which means, most of the movable equipment and ingredients used are stored separately from those meant for personal use. However, since this is not a commercial kitchen, the workspaces and some of the equipment are also used to process common allergens like, but not limited to dairy, eggs and nuts. We try our best to avoid cross contamination at all costs when required. But unfortunately, we cannot absolutely rule out presence of trace amounts of these allergens in our baked goods.
Since Little Miss Muffin is NOT an allergen-free, vegetarian, gluten-free business and our baked goods may contain or come into contact with common allergens, Little Miss Muffin will not be liable for adverse reactions to food consumed or other items an individual may come into contact with while eating any of our products.
We do, however, offer egg free options for most of the desserts on the menu. Please contact us to discuss your options.
/ CARING FOR YOUR DESSERTS
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Pick and carry your dessert box from the bottom only and never from the top or the sides
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Keep desserts levels at all times during transit, display and storage
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Transport desserts in an air-conditioned vehicle making sure the box rests on a flat surface
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Store desserts in the refrigerator and away from direct sunlight, moisture or heat when outside to prevent melting and fading
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Take cakes and cupcakes out of cold storage 1-2 hours and macarons 45 minutes before serving to allow them to come to room temperature. All our desserts taste best at room temperature
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Store leftover desserts in an airtight container in the refrigerator. Cakes and cupcakes stay fresh for 4-5 days stored this way. Macarons are best consumed within 72 hours of purchase
Condensation on refrigerated cakes and/or fondant decorations is normal and will dry up on its own when left out at room temperature for about an hour. This does not affect the quality or shelf life of the cake/cupcake. Hand painted designs on macarons may fade if left out in a bright, sunny spot or if stored in the refrigerator for an extended period of time.